At jellycatusa.my, we are dedicated to providing you with a seamless and efficient shipping experience. This shipping policy outlines the details of our shipping procedures, including delivery times, shipping costs, and other important information to ensure your order reaches you promptly and in perfect condition.
- Shipping Methods
We offer multiple shipping options to cater to your needs:
Standard Shipping: This is our default shipping method, which typically takes 7 to 24 business days to arrive. It is a cost-effective option for customers who do not require urgent delivery.
Express Shipping: For customers who need their items sooner, we provide express shipping options that can deliver your order within 5 business days. This option incurs an additional fee but ensures faster delivery.
International Shipping: We also ship to international locations. Delivery times and costs may vary depending on the destination. Please allow 6 to 18 business days for international shipments. - Shipping Costs
Domestic Orders: Shipping costs are calculated based on the weight and dimensions of your order. You can view the estimated shipping cost during the checkout process. Standard shipping is often free for orders above a certain value $50.
International Orders: International shipping rates are determined by the destination country and the weight of the package. Additional customs fees and taxes may apply and are the responsibility of the customer. Please check with your local customs office for more information. - Delivery Time
Standard Shipping: Orders placed before 6 on weekdays will be processed and shipped on the same day. Delivery typically takes 7 to 20 business days.
Express Shipping: Orders placed with express shipping will be prioritized and delivered within 20 business days.
International Orders: Delivery times for international shipments can vary widely. Please allow 5 to 24 business days for your package to arrive. Note that customs clearance may add additional time. - Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment through our designated shipping carrier’s website. If you do not receive a tracking number, please contact our customer support team for assistance. - Shipping Restrictions
Hazardous Materials: We do not ship hazardous materials or items that are prohibited by law.
Certain Destinations: Some items may not be available for shipping to certain international destinations due to legal restrictions or carrier limitations.
Large or Bulky Items: Certain oversized or bulky items may incur additional shipping fees or require special handling. These details will be communicated during the checkout process. - Returns and Shipping
If you need to return an item, please follow our Return Policy. The customer is responsible for the return shipping costs unless the return is due to a product defect or error on our part. For exchanges, we may cover the cost of shipping the replacement item. - Final Notes
Order Changes: If you need to change your shipping address or any other order details, please contact us immediately at +16584126584 or service@jellycatusa.my. We will do our best to accommodate your request, but changes may not be possible once the order has been shipped.
Questions or Assistance: If you have any questions or concerns regarding your order or shipping, please contact our customer support team. We are here to assist you and ensure a smooth shopping experience.
Thank you for choosing jellycatusa.my. We look forward to delivering your order safely and efficiently.