At jellycatusa.my, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with the products you have received, we offer a hassle-free return process. Please review the following details regarding our return policy.
Eligibility for Returns
Return Period: You may return items within 7 days of receiving your order.
Condition of Items: Items must be in their original, unused condition, with all tags and packaging intact.
Original Receipt: A copy of the original order confirmation or receipt is required for returns.
Items Not Eligible for Return
Custom-Ordered Items: Products that have been specially customized or personalized for you.
Clearance or Final Sale Items: Items marked as “final sale” or sold at a discounted price during clearance sales.
Perishable Goods: Items that have a limited shelf life or are perishable in nature.
Digital Products: Software, e-books, or other digital content that has been downloaded or accessed.
Return Process
Initiate the Return: Contact our customer support team at +16584126584 or service@jellycatusa.my to request a return authorization. Provide your order number and a brief description of the item you wish to return.
Return Shipping: Ship the item back to us at the following address:
1029 Belvedere Pl,Westfield,IN,46074
Include a copy of your order confirmation or receipt and the return authorization number provided by our customer support team.
Inspection and Refund: Once we receive your returned item, we will inspect it to ensure it meets the return conditions. If approved, your refund will be processed within 10 business days. The refund will be credited to the original payment method used for the purchase.
Refund Policy
Full Refund: If your return is approved, you will receive a full refund for the purchase price of the item, excluding any shipping fees.
Shipping Fees: Shipping costs for returns are the responsibility of the customer, unless the return is due to a product defect or error on our part.
Exchange Policy
If you would like to exchange an item for a different size, color, or style, please contact our customer support team to initiate the exchange process. We will provide instructions for returning the original item and placing a new order for the desired item. Exchanges are subject to availability and may require additional shipping fees.
Final Notes
Damaged or Defective Items: If your order arrives damaged or defective, please contact our customer support team within 10 days of receiving the item. We will provide instructions for returning the item and will arrange for a replacement or refund as appropriate.
Questions or Assistance: If you have any questions or need further assistance with your return, please do not hesitate to contact our customer support team. We are here to help!
Thank you for shopping with jellycatusa.my. We appreciate your understanding and cooperation in following our return policy.